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Resources | Page 4 of 11

Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

Top 4 Ways Outsourcing Can Solve Your Recruitment Problems Top 4 Ways Outsourcing Can Solve Your Recruitment Problems

20/02/23

If you're a business struggling with recruitment, choosing outsourcing solutions may offer the support you need.

Company News
Identify Better Training Opportunities Your Teams Need Today Identify Better Training Opportunities Your Teams Need Today

16/02/23

Harmony within a team is an important factor all businesses need to consider but how can this be achieved?

Articles
Understanding & Improving Employee Engagement, Why It Matters Understanding & Improving Employee Engagement, Why It Matters

16/02/23

The experience of your employees matters, & whilst some companies ace it, others may struggle to see the benefit.

Articles
How self-service and automation can support peak demand in your contact centre How self-service and automation can support peak demand in your contact centre

07/02/23

Learn how to reduce the strain on your agents, while ensuring the customer receives the best help they can.

Articles
How to optimise your workforce management to handle peak demand How to optimise your workforce management to handle peak demand

07/02/23

Planning ahead for peak times is an important part of workforce management.

Articles
The ultimate guide to managing peak demand in your contact centre

Whitepaper

The ultimate guide to managing peak demand in your contact centre

In this series of short guides we look at the challenges of handling peak demand.

Outsourcing Offshore vs Onshore vs Automation - Which to Choose? Outsourcing Offshore vs Onshore vs Automation - Which to Choose?

17/01/23

How to choose the right outsourcing model for your businesses?

Articles
How to know what your customers really want from CX How to know what your customers really want from CX

30/11/22

Understanding what your customers want is something many businesses struggle with, so how do brands do it?

Articles
Adapting Your Recruitment Process for a Post-COVID World Adapting Your Recruitment Process for a Post-COVID World

30/11/22

How to effectively manage recruitment and onboarding new employees in a post-COVID world?

Articles
Ventrica appoints Ray Biggs as new Chief Operating Officer Ventrica appoints Ray Biggs as new Chief Operating Officer

28/11/22

Ventrica is pleased to announce the appointment of Ray Biggs as its new Chief Operating Officer.

Company News
Ventrica awarded in two categories at ECCCSA’s 2022 Ventrica awarded in two categories at ECCCSA’s 2022

25/11/22

Ventrica awarded Gold and Silver at the European Contact Centre & Customer Service Awards (ECCCSAs) 2022

Company News
Ventrica partners with Intersect-HP in Cape Town, South Africa. Ventrica partners with Intersect-HP in Cape Town, South Africa.

30/10/22

Customer Experience Outsourcing specialist Ventrica announces expansion to South Africa.

Company News
5 Ways to Improve Your Omnichannel Customer Experience 5 Ways to Improve Your Omnichannel Customer Experience

28/10/22

To be customer-centric, you need to consider the omnichannel service you provide.

Articles
What is the Impact of Brand Values on Customer Experience? What is the Impact of Brand Values on Customer Experience?

28/10/22

How your brand is perceived is important when improving your CX. Find out more about the impact of brand values.

Articles
CX Success, How Do You Measure Customer Success? CX Success, How Do You Measure Customer Success?

27/10/22

In the world of customer experiences, success is where as a business you have provided satisfaction and left a lasting

Articles
The Importance of Trustpilot Customer Reviews for Your Brand The Importance of Trustpilot Customer Reviews for Your Brand

26/10/22

Having your website, service, or product reviewed can provide your business with valuable feedback.

Awards
Why Customer Experience is Key to Scaling Revenue Why Customer Experience is Key to Scaling Revenue

13/10/22

There’s no hiding from it; poor customer experiences will lead to lost revenue. Understand the Impact of Bad CX.

Articles
What is Conversational Commerce? Everything You Need to Know What is Conversational Commerce? Everything You Need to Know

13/10/22

Conversational Commerce is revolutionising how customers interact with businesses. So what exactly is it?

Articles
Ventrica wins Sales and Marketing Service Excellence Award Ventrica wins Sales and Marketing Service Excellence Award

05/10/22

We are overjoyed at Ventrica to share the news of our success at the McCarthy Stone Supply Chain Awards

Company News
Siobhain Goodall appointed as new Business Development Manager. Siobhain Goodall appointed as new Business Development Manager.

22/09/22

Ventrica is pleased to announce the appointment of Siobhain Goodall as New Business Development Manager.

Company News
Enterprise resource planning - in and out of the contact centre Enterprise resource planning - in and out of the contact centre

22/09/22

We take a look at how businesses can balance resources and customer demand in and out of the contact centre

Articles
The Benefits of CSR and Initiatives like Treedom The Benefits of CSR and Initiatives like Treedom

06/09/22

We take a look at what brands are doing for (CSR), what initiatives are out there, and what are the benefits.

Articles
The Importance of Recruitment on CX The Importance of Recruitment on CX

06/09/22

What is it that employees want in 2022, and how do you find and recruit the best talent available?

Articles
Ventrica is an ECCCSA 2022 finalist in three categories Ventrica is an ECCCSA 2022 finalist in three categories

05/09/22

Ventrica is proud to announce it has been shortlisted in three categories at the 2022 ECCCS Awards

Awards