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Resources | Page 2 of 11

Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

Supporting National Apprenticeship Week 2024 - Head of Learning and Development, Kelly Jaynes. Supporting National Apprenticeship Week 2024 - Head of Learning and Development, Kelly Jaynes.

05/02/24

National Apprenticeship Week is now in its 17th year.

Company News
How to Improve CX with Analytics How to Improve CX with Analytics

29/01/24

Why can't companies that say improving their CX is a top priority manage to do it?

Articles
The Future of CX Analytics

Whitepaper

The Future of CX Analytics

Moving from survey-based measurement to predictive analytics to transform the customer experience.

Ventrica leader interview: Jo Passingham, CFO. Ventrica leader interview: Jo Passingham, CFO.

12/01/24

Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.

Company News
Ventrica raises funds for Niall Stringer Foundation. Ventrica raises funds for Niall Stringer Foundation.

11/01/24

Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.

Company News
Is it really possible to predict customer behaviour? Is it really possible to predict customer behaviour?

09/01/24

Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?

Articles
What is Conversational Analytics and Why is It So Powerful for Transforming Your CX? What is Conversational Analytics and Why is It So Powerful for Transforming Your CX?

14/12/23

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

Articles
Advanced Customer Experience Technologies

Whitepaper

Advanced Customer Experience Technologies

From the cloud to AI, how to use the latest customer contact technologies to improve your customer relationships

How to Use ChatGPT to Enhance Customer Experience and Customer Service How to Use ChatGPT to Enhance Customer Experience and Customer Service

23/11/23

We explore how businesses can employ LLM bots like ChatGBT to enhance their CX

Articles
Identifying and Supporting Vulnerable Customers Identifying and Supporting Vulnerable Customers

07/11/23

The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.

Articles
How to Build a Modern Contact Centre How to Build a Modern Contact Centre

30/10/23

Take a look at the leading technologies that underpin a modern contact centre.

Articles
Customer Experience Strategies – Your Questions Answered Customer Experience Strategies – Your Questions Answered

19/10/23

Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.

Articles
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience

09/10/23

Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge

Articles
The Agent of the Future: Evolving Careers in Contact Centres The Agent of the Future: Evolving Careers in Contact Centres

05/10/23

Companies that embrace the possibilities that are opening up before us will likely be the winners.

Articles
Iain Banks CEO blog Iain Banks CEO blog

26/09/23

Ventrica CEO, Iain Banks, discusses National Customer Service Week.

Articles
The CX Journey to 2030

Whitepaper

The CX Journey to 2030

Evolving customer preferences and advances in technology are transforming the customer experience.

How customers’ evolving preferences will create the future of CX How customers’ evolving preferences will create the future of CX

14/09/23

What major factors do we think will influence customers' preferences and behaviours in the future?

Articles
The Ultimate Outsourcing Checklist: 50 Things to Do When Choosing a Contact Centre Outsourcing Partner The Ultimate Outsourcing Checklist: 50 Things to Do When Choosing a Contact Centre Outsourcing Partner

06/09/23

50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)

Articles
Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity. Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity.

22/08/23

Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.

Company News
Ventrica celebrate reaching final of six 2023 ECCCSA categories Ventrica celebrate reaching final of six 2023 ECCCSA categories

17/08/23

Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards

Company News
Choosing a BPO Model for Success Choosing a BPO Model for Success

15/08/23

When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.

Articles
How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre

26/07/23

There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand

Articles
Ventrica appoints Kathleen Roach as new Head of Continuous Improvement. Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.

19/07/23

Kathleen brings over 22 years of experience in the Contact Centre industry

Company News
How Your Contact Centre Can Make Money & Increase Revenue How Your Contact Centre Can Make Money & Increase Revenue

18/07/23

Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre

Articles