In today’s fast-paced and challenging business environment, providing a great customer experience can be the key differentiator in setting you apart from the competition. Customers nowadays expect more, are less understanding and ultimately will quickly take their business elsewhere if you do not meet service expectations.
Ventrica is a European award-winning contact centre outsourcer owned and managed by professionals who possess numerous years of experience in delivering intelligent customer contact solutions.
We can help you deliver more sales, retain your customers longer, develop the customer relationship, and increase the customer lifetime value.
We’re passionate about our business and that passion is channelled into providing sales and customer service excellence on behalf of our clients and their customers.
We specialise in providing service delivery across multiple channels, in multiple languages, so your customers can contact you by the method of their choice, at their own convenience, at any time of day or night.
When choosing an outsourced partner, there is a lot to consider, will the outsourcer mirror our business ethos, understand our business proposition, treat our customers with the utmost respect and courtesy, and deliver improved efficiencies? How about cost savings, increased customer satisfaction and continuous improvement? These are just some of the questions you should be asking because quite rightly, handing over part or all of your customer service can be a daunting process.
Here at Ventrica, we understand these concerns because we have many years of experience of planning, transitioning, implementing, and managing outsourced customer management business for some of the world’s best known brands. We work closely with our clients investing the time to understand their business process, goals and aspirations and then set in place a structured plan for successful account implementation and a blueprint for improvements, measured by agreed service levels and key performance indicators.
We are confident in our ability to deliver world-class services because we excel at getting the core principles of running a successful contact centre operation right – people, process and technology. Each of these areas requires substantial investment, effective management and most importantly, the knowledge of how to bring it all together and deliver on our client expectations.
Ventrica provides the whole range of outsourced customer management solutions and we are experts at delivering intelligent customer contact services within both customer service and sales environments. We have the technology, skills and expertise to help you deliver outstanding customer experiences and set you apart from your competition.
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