Recruiting fast and responding to peak
From the very beginning, our WFH solution was designed to allow our existing teams the option to work fully, or part-time from home. This gave us the opportunity to respond quickly to unexpected peaks; but it also enabled the recruitment, training, and deployment of new staff without the need for them to come into the office.
We have continued to promote our customer service jobs from home and ensure that the same world-class support and training is received as is delivered to all staff. Each new WFH Ventrican is onboarded, recruited, and trained remotely using virtual classrooms and e-learning environments. Ongoing assessments and coaching support are provided by our quality and training teams. Regular team huddles and one-to-ones are hosted by our team managers and senior leaders with the direct support of our clients.
With our work from home call center jobs at Ventrica, we ensure customer experiences are at the highest level, in the same way as our staff based here in Southend.
Our customer service jobs from home in the UK go beyond what’s expected and continue to provide a work/life balance people want, whilst delivering an award-winning service.
