Alongside more traditional communication channels such as telephone and email, the adoption of web chat, messaging and social media to make an enquiry or indeed a complaint is now wide-spread and growing.
Customers are more savvy and technology driven – if they are unhappy or wish to make a complaint then what better way to do it than post something on Facebook or tweet about it, so it’s out there in the public domain.
So, how can you ensure customers get responded to, in the method of their choice, whilst minimising the risk of adverse publicity that can so easily be escalated through social media channels?Learn more
Outsource your customer service to Ventrica and you will have chosen a company adept at providing customer service through multiple channels.
No matter how your customers choose to make contact with your organisation we can handle it, providing a unified view of the customer journey and a better and more streamlined customer experience. We’re highly experienced because we’ve been providing Omnichannel customer service for an array of ‘blue chip’ clients across multiple sectors pretty much since the advent of these technologies.
So, no matter how your customers choose to make contact we can help provide you with a true Omnichannel service that will delight them and help to ensure your company stays at the forefront of digital communication.