Inbound Bureau

The LivePerson AI-powered conversational platform

This platform makes it easy for consumers to buy products and get answers to questions in messaging channels they use every day.

As an official LivePerson development partner, we are delivering our clients great benefits such as:

  • Significantly improved customer satisfaction
  • Increased customer service advisor efficiency
  • Highly personalised customer experiences
  • Real-time customer data analysis, eg real-time omnichannel sentiment analysis
  • Increased employee satisfaction

With over 10 years of experience in improving customer experience for the world’s leading brands, we can help you get the most out of LivePerson to achieve your CX goals.

“9 out of 10 personal conversations now happen through popular messaging apps such as SMS, Facebook Messenger, WhatsApp, Apple Business Chat and more.”

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Our LivePerson development approach

We work in transparent, collaborative partnerships with our clients to deliver effective LivePerson solutions that are built around the needs of their customers and their businesses.

Our team are experienced in agile, waterfall and appropriate project delivery methodologies, enabling us to take the best approach to deliver maximum value. Our approach broadly follows these simple steps:

Our CX Consultants will work with you to:
  • Scope your requirements
  • Set key objectives
  • Define customer needs and journeys
  • Understand legacy technology dependencies
  • Form a solution delivery plan

Our LivePerson Developers will:
  • Build and tailor standard LivePerson solutions to your needs
  • Integrate third party tools, e.g. CRM, order management systems, etc
  • Build real-time reporting tools
  • Custom build solutions as needed
  • Continuously deliver incremental improvements

Our Training Team will deliver:
  • Bespoke training sessions
  • Best practice guidance and usage guide
  • Updated training plan as improvements rolled out

  • Robotic Process Automation (RPA)
  • Conversational Commerce
  • Customer Experience Artificial Intelligence (AI) and Bots
  • Customer Relationship Management (CRM)
  • LivePerson Development
Get the most out of LivePerson
Journey Mapping
Direct Commerce: Partnership of the Year Awards 2015 Finalist for Best Team Manager - UK Nationals (2016) Gold Winner for Best Resource Planning Manager - UK Nationals (2018) Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018) UKCCF Awards 2018 Silver Winner in European Contact Centre & Customer Service Awards (2019) Gold Winner in European Contact Centre & Customer Service Awards (2017) Silver Winner in European Contact Centre & Customer Service Awards (2018) Silver Winner in European Contact Centre & Customer Service Awards (2015) The Sunday Times Fast Track Top 100 UK Firms 2018 Outsourcing Partnership of the Year – London & South East 2017 Advisor of the Year – London & South East 2017 Best Outsourced Partnership – London & South East 2016 Contact Centre of the Year – London & South East 2016
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Ventrica is extremely proud to be recognised by our industry

See all our awards and accreditations

Start a conversation with The Customer Experience Specialists

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