Cookie Policy
We use cookies to enhance your browsing experience, personalise content, and analyse traffic.
1. Introduction
This website (Ventrica.co.uk) is operated by Ventrica Ltd, a leading provider of emotionally intelligent customer experience solutions. We use cookies to improve your browsing experience, enhance website functionality, and analyse website traffic.
This policy explains how and why we use cookies, as well as how you can manage your cookie preferences. By continuing to use our website, you consent to the use of cookies in accordance with this policy.
For more details, please review our Privacy Policy and Terms & Conditions, as using our website implies agreement with these terms.
If you have any questions, contact us at:
Ventrica Ltd. Attn: Marketing Team. 4th & 5th Floor, Tylers House, Southend-on-Sea, Essex SS1 2BB, United Kingdom
Email: [email protected]
2. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your actions and preferences (such as login details, language settings, and browsing activity) to enhance your user experience.
For example, cookies allow us to:
• Remember items in your shopping cart or preferences
• Provide personalised content and recommendations
• Improve website functionality and analytics
Restricting cookies may impact your experience on our site
3. Types of cookies we use
A. Strictly necessary cookies (always active)
These cookies are essential for the website to function. They enable core functionalities such as page navigation, security, and accessibility. Without these cookies, certain website features may not work properly. These are session-based (expire when you close your browser).
Examples:
- Session management cookies (e.g., remembering your login status)
- Security cookies to protect against fraud and abuse
B. Performance & analytics cookies
These cookies help us understand how visitors interact with our website, so we can optimise performance and improve user experience. Typically between 1 day and 2 years depending on cookie type. Refer to Google Analytics cookie durations here.
Example: We use Google Analytics to track page visits and user interactions.
Default setting: Off unless you accept them.
You can manage your preferences anytime in the “Cookie Settings” section of our website.
C. Functionality cookies
These cookies allow us to remember your preferences (such as language settings or region) to provide a more personalised experience. Duration is typically 6 months to 1 year.
Example: Remembering the last page you visited for seamless browsing.
Default setting: Off unless you accept them.
D. Targeting & advertising cookies
These cookies track your browsing habits to deliver relevant advertisements and content. They may be set by third-party advertising networks such as Google, Facebook, and LinkedIn. Duration varies by provider, often 3 months to 2 years (refer to third-party cookie policies for precise durations).
Example: Displaying relevant ads on other platforms based on your interaction with Ventrica.co.uk.
Default setting: Off unless you accept them.
4. Third-party cookies
Some features on our website rely on external services that may set their own cookies. These include:
- Google analytics – Tracks website performance
- Facebook ads & LinkedIn ads – Provides targeted advertising
- HubSpot & Hotjar – Helps us understand user behaviour and improve site experience
For details on how these third parties use cookies, refer to their respective privacy policies.
5. CCPA Compliance – Your rights as a California consumer
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal data, including data collected through cookies and tracking technologies. These rights include:
- Right to know: You can request details about the personal information we collect, how it is used, and whether it is shared with third parties
- Right to opt-out: You have the right to opt out of the sale of your personal data to third parties
- Right to delete: You may request that we delete any personal data we have collected from you, subject to certain legal exceptions
- Right to non-discrimination: Exercising your rights under the CCPA will not result in any discriminatory treatment
To exercise any of these rights, please email us at [email protected] with the subject line “CCPA Request.” We will respond to verified requests in accordance with CCPA guidelines.
6. How to manage your cookie preferences
When you first visit Ventrica.co.uk, a cookie banner will appear allowing you to:
- Accept all cookies – Enables full functionality, analytics, and personalised content
- Manage cookie settings – Choose which cookies you allow
You can update your preferences anytime by clicking on “Cookie Settings” in the website footer.
To disable cookies entirely, you can adjust your browser settings (please note this may affect website functionality). For guidance on managing cookies, visit:
7. Policy updates
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Please check this page regularly for updates.
For further questions, please contact [email protected].