Providing intelligent solutions that help brands build stronger customer relationships

Gold Winner in European Contact Centre & Customer Service Awards (2017)

Winner

Best Outsourced Contact Centre Europe 2017

Ventrica is the trusted customer service partner of choice for some of the world's best-known brands and fast-growth start-ups.

Effective customer interaction is a relentless challenge and we understand that for our clients to maintain competitive advantage we need to continually evolve and invest – and that's exactly what we do. We lead rather than follow and we blaze a trail in the very latest digital communication technologies and techniques.

It's why we're renowned and recognised as one of Europe's leading customer management outsourcers and we're chosen by brands who are looking for more than just a customer service partner.

So, if you're as passionate about customer service as we are and want a partner who will help transform your end to end customer experience then we'd love to hear from you!

Ventrica – more than just your customer service partner

Need help with your social customer service? Talk to the experts

With 25% of online time spent on social media sites, ensuring your company is set up to manage customer interactions and complaints via social media, as well as the more traditional channels, is business critical.

Here at Ventrica we’re truly ‘socially savvy’ when it comes to managing your customers through social channels. We will help you develop a social strategy designed to delight your customers, create brand advocates and protect your online reputation, providing a seamless and unified customer experience across multiple channels.

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Your CX Change Partner

With the drive to digital and with AI becoming more intelligent and less artificial than most people might think, companies are faced with a plethora of technologies that can be both confusing and even intimidating when improvements are being scoped.

Our mission is to help our clients transform their CX strategy. As leaders in the outsourced customer management space we have in-house development skills in some of the world’s leading CX technologies so when it comes to launching new channels such as asynchronous messaging, building out automations with intelligent use of RPA and Bots and improving your customers ability to better self-serve, we can help you achieve it.

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Watch our videos

We’re incredibly proud of our people and our environment.

Watch our videos and get a sneak preview of the unique ethos and culture that has helped make Ventrica the success it is today.

Why not come and see us too? You’ll witness in real-time how we deliver award winning customer service for some of the world’s best-known brands.

See our videos
Ventrica Clapperboard
Direct Commerce: Partnership of the Year Awards 2015 European Contact Centre & Customer Service Awards - ICMR (2015) Finalist for Best Team Manager - UK Nationals (2016) Gold Winner for Best Resource Planning Manager - UK Nationals (2018) Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018) Highly Commended in European Contact Centre & Customer Service Awards (2017) Gold Winner in European Contact Centre & Customer Service Awards (2017) Silver Winner in European Contact Centre & Customer Service Awards (2015) UKCCF Awards 2018 The Sunday Times Fast Track Top 100 UK Firms 2018 Outsourcing Partnership of the Year – London & South East 2017 Advisor of the Year – London & South East 2017 Best Outsourced Partnership – London & South East 2016 Contact Centre of the Year – London & South East 2016
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Ventrica is extremely proud to be recognised by our industry

See all our awards and accreditations

Start a conversation with The Customer Experience Specialists

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