Ventrica

What we do

We create meaningful experiences by blending AI with empathy. We build customer loyalty and turn everyday moments into lasting connections. From light touch digital to digital transformation, we’ve got you covered!

How we do it

We combine people and technology to personalise journeys. Our Circle of Solutions adapts to your needs and goals. Together, we strengthen relationships and elevate your brand.

Why we do it

We believe in emotional connection and customer advocacy. Great customer experience (CX) builds trust, inspires loyalty, and deepens relationships. Because solving problems isn’t enough, creating advocates is.

Step into the world of Emotive CX

With a personal welcome from our CEO Iain Banks and COO Ray Biggs

In summary

Emotive CX creates meaningful customer connections by blending human empathy with AI-driven insights. It personalises interactions, enhances brand loyalty, and transforms customer experiences into emotionally engaging moments that drive satisfaction, trust, and long-term relationships.

Our Circle of Solutions: It’s how we transform CX

Our four value pathways blend strategy, technology, and emotional intelligence to unlock the full potential of customer experience.

How to deliver Emotive CX

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Explore our solutions in depth

Great CX begins with trusted partnerships. We act as an extension of your team, delivering expert consultancy, scalable support, and emotionally intelligent, tech-enhanced experiences.

Find out how

We streamline and elevate customer interactions through scalable outsourcing, intelligent automation, and multilingual support – delivering seamless, efficient, and sustainable CX that drives long-term brand success.

Find out how

We use AI, automation, and analytics to power personalised, data-driven CX – helping brands innovate, improve efficiency, and stay ahead in an intelligent, customer-first world.

Find out how

We create meaningful, omnichannel customer journeys – combining AI, human empathy, and multilingual support to build loyalty, strengthen brand affinity, and ensure every interaction delivers emotional impact.

Find out how

Explore our solutions in depth

What do we mean by

Emotive CX (Customer Experience)

Emotive CX at Ventrica means creating customer experiences that go beyond transactions to build genuine emotional connections. By combining human empathy, AI-driven insights, and personalised interactions, we ensure every touchpoint resonates with customers, driving brand loyalty, trust, and advocacy. It’s about making every interaction meaningful, memorable, and emotionally intelligent

Why leading brands choose Ventrica

Exceptional customer experience builds trust, loyalty, and lasting emotional connections. Through personalised, seamless interactions, we help brands turn everyday moments into lasting advocacy and long-term growth.

Emotionally intelligent CX

Blending AI with human empathy to create emotive & personalised experiences

Standard customer interactions with minimal emotional engagement

AI-enhanced CX

We use cutting-edge AI solutions that improve efficiency & personalisation

Limited or basic automation

Scalable multi-channel support

Seamless integration across voice, chat, social media and digital platforms

Often limited to siloed channels and disconnected systems

Industry-specific expertise

Proven track record across retail, travel, finance, FMCG and housing

Generalised approach with no deep sector expertise

CX-technology partnerships

Official partnerships with leading CX platforms for seamless integration

Basic third-party integrations, not tailored for specific needs

Innovative and agile approach

Pioneering the evolution of CX through tech-driven sustainable practices

Rigid, outdated service models

Heritage and financial stability

Over 16 years of experience and backed by a reputable PE with financial security

Be mindful to partner with a company that doesn’t have solid financial foundations

Brand and culture alignment

Prioritise collaboration and adapt to your brands voices and values

One-size-fits-all service approach

Embracing transformation

Embrace transformative (AI channel shifting or channel containment) solutions to drive outcomes

Outcome-based commercial models

Other providers

Standard pricing model

Partnerships and accreditations

Trusted excellence – proven partnerships

Ventrica is an award-winning CX leader, trusted by global brands. Our partnerships with global technology providers and quality certifications ensure seamless, innovative, and outstanding customer experiences