Ventrica Outsourced Customer Contact Centre

Providing intelligent solutions that help brands build stronger customer relationships

Winner

Best Outsourced Contact Centre Europe 2017

Ventrica is the trusted customer service partner of choice for some of the world's best-known brands and fast-growth start-ups.

Effective customer interaction is a relentless challenge and we understand that for our clients to maintain competitive advantage we need to continually evolve and invest – and that's exactly what we do. We lead rather than follow and we blaze a trail in the very latest digital communication technologies and techniques.

It's why we're renowned and recognised as one of Europe's leading customer management outsourcers and we're chosen by brands who are looking for more than just a customer service partner.

So, if you're as passionate about customer service as we are and want a partner who will help transform your end to end customer experience then we'd love to hear from you!

Ventrica – more than just your customer service partner

Need help with your social customer service? Talk to the experts

With 25% of online time spent on social media sites, ensuring your company is set up to manage customer interactions and complaints via social media, as well as the more traditional channels, is business critical.

Here at Ventrica we’re truly ‘socially savvy’ when it comes to managing your customers through social channels. We will help you develop a social strategy designed to delight your customers, create brand advocates and protect your online reputation, providing a seamless and unified customer experience across multiple channels.

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Your CX Change Partner

With the drive to digital and with AI becoming more intelligent and less artificial than most people might think, companies are faced with a plethora of technologies that can be both confusing and even intimidating when improvements are being scoped.

Our mission is to help our clients transform their CX strategy. As leaders in the outsourced customer management space we have in-house development skills in some of the world’s leading CX technologies so when it comes to launching new channels such as asynchronous messaging, building out automations with intelligent use of RPA and Bots and improving your customers ability to better self-serve, we can help you achieve it.

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