Ventrica is the trusted customer service and customer experience partner of choice for some of the world’s best-known brands.
As an innovative customer service outsourcer, we lead rather than follow, developing our own software and technologies such as Ventrica AI and Ventrica CSAT that blazes a trail in the very latest digital communication technologies and techniques.
Our talented CX staff are unrivalled brand ambassadors for our clients. It’s why we’re renowned and recognised as one of Europe’s leading customer management outsourcers, chosen by brands who are looking for more than just a customer service partner.
So, if you’re as passionate about customer service as we are, and you want a partner who will help transform your end-to-end customer experience, then we’d love to hear from you!
Ventrica – more than just your customer service partner.
Ventrica offers clients a range of locations, language skills, and pricing structures across a wide range of potential regions that will offer growth opportunities for Ventrica’s customers. The Ventrica global eco-system.
Viewed through a single pane of glass, we will provide a real-time view of resources across the globe, creating the ability to gain access to markets and resources that deliver an outstanding customer experience, and cost efficiencies, aligned with the client brand, and retain the importance of a true partnership approach at the core of the solution.
Ventrica now has expanded its reach to offer bespoke software solutions to the technology marketplace.
Our in-house developers, working with globally recognised hospitality and retail clients, have developed a suite of software products that can be used by any Contact Centre or on-seller and integrated with existing systems to enhance customer experience.
Ventrica A.I. is custom-built artificial intelligence software to specifically meet the needs of Contact Centres faced with a volume of unstructured contacts, tickets and client questions. This includes AI classification, AI summarisation and an AI FAQ bot.
Learn more Ventrica AIDiscover how Ventrica’s Emotive CX was recognised as a Major Contender in the first year of participation in Everest Group’s Peak Matrix. Ready to take your customer experience to the next level? Let’s scale new heights together.
Download the free white paper to learn how to create brand advocates who will go above and beyond for your company via great CX.
23/10/24
Our commitment to Emotive CX has made us Major Contender in Everest Group’s 2024 CXM PEAK Matrix® Assessment for EMEA.
Company News15/10/24
The Zendesk AI Summit has finished, leaving attendees buzzing with excitement over the potential of AI to transform CX.
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