Providing intelligent solutions that help brands build stronger customer relationships

Ventrica is the trusted customer service and customer experience partner of choice for some of the world’s best-known brands.

As an innovative customer service outsourcer, we lead rather than follow, developing our own software and technologies such as Ventrica AI and Ventrica CSAT that blazes a trail in the very latest digital communication technologies and techniques.

Our talented CX staff are unrivalled brand ambassadors for our clients. It’s why we’re renowned and recognised as one of Europe’s leading customer management outsourcers, chosen by brands who are looking for more than just a customer service partner.

So, if you’re as passionate about customer service as we are, and you want a partner who will help transform your end-to-end customer experience, then we’d love to hear from you!

Ventrica – more than just your customer service partner.

Most Effective Application of Technology – Europe 2022

Winner

Most Effective Application of Technology – Europe 2022
Outsourced Contact Centre of the Year – Europe 2022

Winner

Outsourced Contact Centre of the Year – Europe 2022
Best Small Customer Service Team – Europe 2021

Winner

Best Small Customer Service Team with Charlotte Tilbury – Europe 2021
A global eco-system offering world-class customer service

A global eco-system offering world-class customer service

We have the solutions and the locations to suit your needs

Ventrica offers clients a range of locations, language skills, and pricing structures across a wide range of potential regions that will offer growth opportunities for Ventrica’s customers. The Ventrica global eco-system.

Viewed through a single pane of glass, we will provide a real-time view of resources across the globe, creating the ability to gain access to markets and resources that deliver an outstanding customer experience, and cost efficiencies, aligned with the client brand, and retain the importance of a true partnership approach at the core of the solution.

You may know Ventrica as a leading figure in business process outsourcing our CX change partner

Ventrica now has expanded its reach to offer bespoke software solutions to the technology marketplace.

Our in-house developers, working with globally recognised hospitality and retail clients, have developed a suite of software products that can be used by any Contact Centre or on-seller and integrated with existing systems to enhance customer experience.

Contact us today
Ventrica AI

Ventrica AI

Ventrica A.I. is custom-built artificial intelligence software to specifically meet the needs of Contact Centres faced with a volume of unstructured contacts, tickets and client questions. This includes AI classification, AI summarisation and an AI FAQ bot.

Learn more Ventrica AI

Proud to be scaling new heights in Customer Experience.

Discover how Ventrica’s Emotive CX was recognised as a Major Contender in the first year of participation in Everest Group’s Peak Matrix. Ready to take your customer experience to the next level? Let’s scale new heights together.

Proud to be scaling new heights in Customer Experience.

Creating Brand Advocacy Through Customer Experience

Download the free white paper to learn how to create brand advocates who will go above and beyond for your company via great CX.

Creating Brand Advocacy Through Customer Experience

Latest news

Proud to be scaling new heights in Customer Experience: Emotive CX recognised by Everest Group’s PEAK Matrix® Proud to be scaling new heights in Customer Experience: Emotive CX recognised by Everest Group’s PEAK Matrix®

Our commitment to Emotive CX has made us Major Contender in Everest Group’s 2024 CXM PEAK Matrix® Assessment for EMEA.

Company News
Insights from the Zendesk AI Summit: Shaping the Future of Customer Experience Insights from the Zendesk AI Summit: Shaping the Future of Customer Experience

The Zendesk AI Summit has finished, leaving attendees buzzing with excitement over the potential of AI to transform CX.

Articles
Emotive CX Specialist Ventrica achieves “Major Contender” position in the prestigious Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024. Emotive CX Specialist Ventrica achieves “Major Contender” position in the prestigious Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024.

Company News